JOURNEY CCSText Service Privacy Policy

Text Service Privacy Policy:

Journey Counseling and Community Services (“we,” “our,” or “us”) is committed to safeguarding the privacy of our users.  We want to assure you that we do not share your personal information with third parties. This Privacy Policy outlines how we collect, use, and safeguard your personal information you provide to us.

Information We Collect

We collect only the information necessary to provide and improve our services.  This may include:

1. Personal Identifiable Information (PII):
   • Name, email address, phone number, and mailing address.
2. Communication Preferences:
   • Opt-in or opt-out preferences for SMS, email, and other communications.
3. Other Information:
   • Any additional data you provide via intake forms, surveys, or service requests.

How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Send Appointment reminders, updates, and service-related information.
• Respond to inquiries and provide client support.
• Conduct quality assurance, service improvements, and surveys.

Text Messaging Should NOT be used for:

1. Emergency situations- Under these circumstances, call 911.
2. Disclosures of sensitive information that should otherwise be discussed during regular appointments. 

Consent and Opt-In for SMS Communications

You may opt-in to receive SMS messages from Journey Counseling and Community Services in the following ways: verbally and by submitting the online contact us form and selecting opt in to SMS. 

Opt-in Disclosures:

• Brand Name: Journey Counseling and Community Services.
• Message Frequency: Message frequency may vary. You may receive up to 2 SMS messages per week regarding appointments, reminders, client support and conduct quality assurance and surveys.
• Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
• For Assistance: text “HELP” or visit our Privacy Policy.  If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://journeyccservices.com/contact/
• Opt-out Message: you may opt out and any time by texting “STOP” to 985-467-0730 to Opt-out. No further messages will be sent once you opt out.
• Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our website contact form.

Data Sharing and Third Parties

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

Opt- Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at 985-467-0730 to request removal from our messaging list.

Your Privacy Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of SMS or email communications at any time.
• Request a copy of the data we collect about you.

To exercise these rights, contact us at jccsadmin@journeyccservices.com or 985-467-0730.

Security Measures

We use industry-standard encryption and security protocols to protect your information. While we strive to ensure the highest level of protection, no system can guarantee complete security. Please contact us immediately if you suspect unauthorized access to your data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated. Continued use of our services after changes signifies acceptance of the updated terms.